Terms & Conditions
Last updated: 27 October 2026
These terms apply to every order placed on brolyx.com. By placing an order you agree to them. Please read them before you buy. Nothing in these terms affects your statutory rights as a consumer.
1. Who we are
“Brolyx”, “we” and “us” means the business operating brolyx.com. You can contact us at admin@brolyx.com.
2. Placing an order
Our website is an invitation to order, not an offer. When you place an order we will email you to confirm we have received it. That email is not acceptance. A contract is formed only when we dispatch your items and send you a dispatch email, and it covers only the items listed in that email.
We may decline or cancel any order, for example if an item is out of stock, a price or description is wrong, we suspect fraud, or we cannot deliver to your address. If we cancel after you have paid, we will refund you in full.
3. Prices and payment
All prices are in pounds sterling (GBP) and include VAT where it applies. Delivery costs, if any, are shown at checkout before you pay. Payment is taken in full when you place your order. We may carry out security and fraud checks before accepting an order.
We take care to price items correctly. If we discover an obvious pricing error, we may cancel the order and refund you, even if we have already sent a confirmation.
4. Delivery
We deliver to addresses in the United Kingdom only. Delivery times shown on the website and in emails are estimates, not guarantees. Orders are normally dispatched within 1-2 working days. Delivery is free on orders over £75.
Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes to you when we have received full payment. Please check your order on arrival and tell us promptly about any damage. If delivery fails because the address is wrong or incomplete, or nobody collects the parcel, we may charge reasonable costs to send it again.
5. Your right to cancel and return items
If you are buying as a consumer, you have the right to cancel your order for any reason within 14 days of the day you receive the goods. To cancel, tell us clearly in writing at admin@brolyx.com with your order number. You must then send the goods back to us within 14 days of telling us you want to cancel.
To qualify for a refund the goods must be:
- unused and unworn, apart from careful handling to check them;
- in their original packaging with tags and labels attached; and
- in a resaleable condition.
You are responsible for the cost and risk of returning goods to us, unless they are faulty or we sent the wrong item. We recommend using a tracked service, because we cannot be responsible for returns that are lost in the post.
We will refund the price you paid, and the standard delivery cost if you cancel the whole order, within 14 days of receiving the goods back or receiving proof that you sent them, whichever is earlier. We will refund to the original payment method. If the goods come back used, damaged or missing parts, we may reduce the refund to reflect the loss in value, as the law allows.
Items that cannot be returned. For hygiene reasons, sealed items such as gum shields, groin guards and underwear cannot be returned once the seal has been broken. Custom or personalised items made to your specification cannot be cancelled once production has started.
6. Faulty or incorrect items
We supply goods that are as described and of satisfactory quality. If an item is faulty, damaged on arrival, or not what you ordered, contact us as soon as you can with your order number and clear photos. You have legal rights under the Consumer Rights Act 2015, including to reject faulty goods and to a repair, replacement or refund. We will cover return postage in these cases. These terms do not limit those rights.
Faults caused by fair wear and tear, misuse, accident or incorrect care are not covered.
7. Product information and safe use
We try to show our products accurately. Colours may vary slightly on different screens, and sizes may vary slightly between batches. Please check the size guide before ordering.
Combat sports carry a risk of injury. Protective gear reduces that risk but cannot remove it, and we cannot guarantee that any product will prevent injury. You are responsible for choosing gear that suits your sport and level, for using it properly, and for following the advice of a qualified coach. If you are unsure about suitability, ask us before you buy.
8. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, if we break these terms we are responsible only for loss that is a foreseeable result of the breach, and our total liability for any order is limited to the price you paid for it. We are not liable for any loss of profit, business, income or opportunity, or for losses that were not foreseeable when you placed your order. These limits apply to consumers only to the extent the law allows.
9. Events outside our control
We are not responsible for delay or failure to perform caused by events outside our reasonable control, such as carrier disruption, severe weather, supplier shortages, strikes or system failures. If that happens, we will let you know and take reasonable steps to limit the effect. If the delay is long, you may cancel the affected order and receive a refund.
10. Intellectual property
The Brolyx name, logo, designs, photos and website content belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.
11. Your personal data
We use your personal data as described in our Privacy Policy and Cookie Policy.
12. Changes to these terms
We may update these terms from time to time. The version on the website on the day you place your order is the one that applies to that order.
13. General
If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a right straight away, we can still do so later. These terms are the entire agreement between us for your order. You may not transfer your rights under them to anyone else.
14. Law and complaints
These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live. If you have a complaint, please email admin@brolyx.com first and we will do our best to resolve it.